Terms of Service

Enrolment Agreement

By enrolling your child at Wyndarra Children’s Centre, you agree to comply with these Terms of Service and our Centre policies. These terms constitute a binding agreement between the parent/guardian and the Centre.

Fees and Payment

• Fees are charged for all booked days, regardless of attendance
• Fees are due in advance by the specified due date
• Two weeks written notice is required for permanent changes to bookings
• Four weeks written notice is required for withdrawal from the Centre
• Public holidays are charged at 50% of the normal daily fee
• Late payment fees may apply for overdue accounts

Attendance and Absences

• Parents must sign children in and out each day
• Absences must be notified to the Centre
• Children must not attend when unwell or with infectious illnesses
• The Centre may refuse entry if a child is unwell
• Medical certificates may be required for extended absences

Health and Medical Requirements

• All children must have up-to-date immunization records
• Medical action plans must be provided for children with medical conditions
• Parents must inform the Centre of any changes to medical information
• The Centre may administer prescribed medication with written authorization
• Emergency contacts must be kept current

Parent Responsibilities

• Provide accurate enrolment information and keep it updated
• Pay fees on time
• Communicate with educators about your child’s needs
• Follow Centre policies and procedures
• Respect staff, other families, and children
• Collect children by closing time (late fees apply after 6:00 PM)

Centre Responsibilities

• Provide a safe, nurturing environment for all children
• Employ qualified and experienced educators
• Maintain required educator-to-child ratios
• Comply with National Quality Framework requirements
• Communicate regularly with families about their child’s progress
• Maintain confidentiality and privacy

Termination of Enrolment

The Centre reserves the right to terminate enrolment if:

• Fees remain unpaid despite reminders
• Parents fail to comply with Centre policies
• The Centre cannot meet the child’s needs
• There is abusive or threatening behavior toward staff or other families

Complaints and Grievances

We encourage open communication. If you have a concern, please speak with your child’s educator, the Room Leader, or the Centre Director. Formal complaints can be made in writing and will be handled according to our Complaints and Grievances Policy.